Terms and Conditions
These terms and conditions (the “ Term and Conditions”) govern the use of www.dashanddot.au (the “Site”). This site is owned and operated by Carla Schodel. This Site is an ecommerce website.
By using this Site, you indicate that you have and understood the Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is property of Carla Schodel and Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our site, you agree to use our Site legally, not to use our for Site illegal purposes, and not to:
Harass or mistreat other users of our Site;
Violate the rights of other users on the Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent, or post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
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You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
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All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale Of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
Bath products; Skin Care; Candles & Candle related products; Wax Melts; Hair Accessories; Keyrings; Other products.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions or images, as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment we will give you a refund equal to the amount you paid. Any refunds will be refunded via the same method that was originally used to make the payment. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Acknowledgement of Warnings Regarding Products
By purchasing any products on our Site, the customer acknowledges, understands and accepts all the warnings, counter indications and direction of use for those products, and so chooses to use these products at their own risk. Dash & Dot Co. takes pride in stating any warnings relating to known ingredients (within our products) that we are aware of. We also endeavour to bring these to the customers attention as best we can.
We recommend reading all the products descriptions, warnings and counter indications prior to purchase. Upon purchase, you (The Customer) is acknowledging that you are aware and accept these warnings and counter indications.
Whipped Body Butters: By purchasing these products the customer acknowledges and accepts the following: Please be aware that exposure to hot weather during shipping may cause your Whipped Body Butter to melt in transit. This is due to the natural melting point of shea butter as well as the clean nature of our formula. By purchasing, you are acknowledging that you are aware of the possibility of this occurring.
How might my body butter look different? The main difference will be that if your body butter completely melted, it will no longer looked whipped and the volume will appear reduced. This is because the air bubbles incorporated during the whipping process will escape if melted. If your body butter is partially melted, it may take on a very soft texture, as well as some melting around the edges.
My body butter melted in transit. What do I do? Please be assured that the performance of your body butter will not be impacted in any way.
If your body butter arrives in liquid form: Place it in the fridge to firm up. Once firm to touch, you may remove it from the fridge and use it in balm form. Alternatively, you can whip it up again yourself. Store in a cool place out of direct sunlight.
If your body butter arrives partially melted/ soft whip: Place it in the fridge to regain it's firmness before use. Store in a cool place out of direct sunlight.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
-Credit Card (via Stripe); and-Paypal.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
-Standard Delivery by post, usually 5-7 business days; - By courier usually 5 – 7 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery methos selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchased, unless otherwise clearly stated at time of purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation n your jurisdiction applies and cannot excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of the legislation. If there is a conflict between these Terms and Conditions and that Legislation, the mandatory provisions of the legislation apply.
Limitation of Liability
Carla Schodel and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Carla Schodel and ours directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of the Terms and Conditions.
Applicable Law
These Terms and Conditions are governed be the laws of the State of Queensland.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent and invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us on contact@dashanddotco.au with any questions or concerns.
Effective Date: 3rd day of November 2022